REFUND AND CANCELLATION POLICY FOR KODION

Effective Date: June 9, 2026 Last Updated: October 2, 2026

This Refund and Cancellation Policy explains how refunds and cancellations work for paid subscriptions to Kodion (the "Service"), operated by International Elevators Group Company I.L.C. SARL ("Kodion," "we," "us," "our"). It forms part of, and should be read together with, our Terms of Service and Privacy Policy.

1. How Payments Are Processed

Paid plans at https://kodion.dev are currently sold as cryptocurrency (USDT) payments, processed through NOWPayments, a third-party crypto payment gateway. NOWPayments acts as a technical payment processor only and is not a merchant of record; Kodion is the seller of record for these purchases. Cryptocurrency payments are subject to the additional terms in Section 3 below.

Paid plans are not currently sold inside our mobile apps. If in-app purchases through the Apple App Store or Google Play are offered in the future, they will be processed by Apple or Google and will be subject to their refund policies. If we add another payment method on the web, we will update this Policy before it is offered.

2. Subscriptions and Billing

Web purchases are one-time payments for a fixed access period (currently 30 days of Pro), paid in advance. They do not renew automatically and we never charge you again on our own. Access ends automatically at the close of the paid period unless you choose to make another payment to extend it.

3. Refunds

Except where required by applicable law or expressly stated in this Policy, all payments are non-refundable, including for partially used billing periods and for periods during which you did not use the Service.

We may, at our discretion, grant refunds in certain cases — for example, accidental duplicate charges, a confirmed technical fault that prevented use of the Service, or where required by consumer-protection law.

Virtual items. In-Service virtual items and rewards (such as XP, levels, streaks, keys, energy, badges, and league placements) have no monetary value and are not refundable, redeemable for cash, or compensable if adjusted, reset, or lost, as described in our Terms of Service.

Cryptocurrency (USDT) payments. Because blockchain transactions are irreversible, cryptocurrency payments are generally non-refundable. Where a refund is approved under this Policy, it will be issued in USDT to a wallet address you provide, and may be reduced by network and processing fees. You are solely responsible for supplying a correct wallet address on a compatible network; we are not liable for funds lost due to an incorrect address or wrong network you provide. Refunds reflect the USDT amount received and we do not compensate for any change in the value of the cryptocurrency between payment and refund.

4. Statutory Withdrawal Right (EEA / UK Consumers)

If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to withdraw from your purchase within 14 days. Because Pro starts as soon as your payment confirms, our checkout asks you to tick a box expressly requesting immediate access and acknowledging that you lose your right of withdrawal once access begins. You cannot complete the purchase without it. We record the time you gave this acknowledgement and confirm it, together with your purchase details, in a confirmation email. Nothing in this Policy limits any non-waivable statutory rights you have as a consumer.

5. Cancellation

• Web: there is nothing to cancel. Web purchases do not renew, so your Pro access simply ends when the paid period is over.
• Apple / Google (if offered in the future): recurring app-store subscriptions are cancelled through your Apple or Google account subscription settings; your access then continues until the end of the current billing period and does not renew.

Ending or not renewing access does not, by itself, trigger a refund for the current period.

6. Promotional Codes and Discounts

Discounts applied through promotional or beta codes are temporary and apply only for the stated period. The discounted amount is not refundable as cash, and codes have no cash value.

7. How to Request a Refund or Help

To request a refund or ask a billing question, contact us at billing@kodion.dev (or support@kodion.dev). Please include the email address used for the purchase and the order reference from your confirmation email (or the blockchain transaction hash).

8. Chargebacks

If you have a billing concern, please contact us first — we will work to resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.

9. Changes to This Policy

We may update this Policy from time to time. We will update the "Last Updated" date and, where required by law, provide notice. Your continued use of the Service after changes take effect constitutes acceptance.

10. Contact

International Elevators Group Company I.L.C. SARL Email: billing@kodion.dev Bonjus Street, Fanar — Lebanon